Inner Circle Conference 2017

Operated by Learn To Talk Dog Ltd

Terms & Conditions and Cancellation Policy


In this document the following words shall have the following meanings:

1.1 “Agreement” means these Terms and Conditions together with the terms of any applicable Specification Document;

1.2 “Customer” means the organisation or person who purchases goods and services from Learn To Talk Dog Ltd;

1.3 “Delegate” means the organisation or person who purchases goods and services from Learn To Talk Dog Ltd;

1.4 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;

1.5 “Specification Document” means a statement of work, quotation or other similar document describing the goods and services to be provided by the supplier;

1.6 “Supplier” means Learn To Talk Dog Ltd.

2.1 These Terms and Conditions shall apply to all contracts for the supply of goods and services by the Learn To Talk Dog Ltd to the Customer.

3.1 We are not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.

3.2 Invoiced amounts shall be due and payable within 30 days of receipt of invoice or payment schedule. Learn To Talk Dog Ltd is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the base rate of the Bank of England.

3.3 Should a purchase order be required for payment of an invoice, it is the delegate’s responsibility to ensure Learn To Talk Dog Ltd has the full details and agreed purchase order before the products or services are supplied.

3.4 In the event that a delegate wishes to cancel their booking to attend the IC Conference event, please note refund scale: Within 14 days of booking - full refund. After 14 days and before 28 days of the event: 50% refund. Within 28 days of the event: no refund payable, cancellations after this time will incur the full fee. We are sorry but this is due to the greatly subsidized ticket prices and the limited numbers of tickets.

Member-only tickets may not be transferred to non-members under any circumstances. Non-member ticket transfers are permitted up to 28 days before the event but you MUST inform the organisers at the time of transfer (this is due to fire regs and personalisation of attendance Certificates).

4.1 For the avoidance of doubt, no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of Learn To Talk Dog Ltd and no representation written or oral, correspondence or statement shall form part of the contract.

4.2 No unauthorised use of the Inner Circle, Learn To Talk Dog Ltd logo is permitted at anytime.

5.1 The times of delivery specified by Learn To Talk Dog Ltd is an estimate only. Time for delivery shall not be of the essence of the contract and Learn To Talk Dog Ltd shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the programme or postal problems.

5.2 We want all our learners to have the best possible educational experience and will endeavour to help. Please contact us if you need to at:

5.3 It may be necessary, for reasons beyond the control of Learn To Talk Dog Ltd, to change the venue, dates and/or speakers / trainers / topics for programmes offered.

5.4 All programmes are as advertised via our websites plus additional marketing materials; we do reserve the right to upgrade the programme venue, use more appropriate trainers and amend the programme in any way to enhance your learning.

5.5 Should Learn To Talk Dog Ltd change the programme venue, you will receive written confirmation with sufficient notice.

5.6 Learn To Talk Dog Ltd is not liable for any additional travel and accommodation costs the delegate may incur should the programme dates or venue be altered.

5.7 Please note that accommodation needs to be booked separately with the venue, and that the organisers of the conference cannot deal with any enquiries regarding this.

6.1 To enable Learn To Talk Dog Ltd to perform its obligations under this Agreement the Customer shall:

6.2 co-operate with Learn To Talk Dog Ltd;

6.3 provide Learn To Talk Dog Ltd with any information reasonably required;

7.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of Learn To Talk Dog Ltd to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

7.2 In no event shall Learn To Talk Dog Ltd be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

7.3 Nothing in these Terms and Conditions shall exclude or limit Learn To Talk Dog Ltd liability for death or personal injury resulting from Learn To Talk Dog Ltd negligence or that of its employees, agents or sub-contractors.

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of Learn To Talk Dog Ltd, and the Customer shall do all that is reasonable necessary to ensure that such rights vest in Learn To Talk Dog Ltd by the execution of appropriate instruments or the making of agreements with third parties.

8.1 Course materials, including notes, DVDs, and any other resources, are the absolute property of Learn To Talk Dog Ltd and Sarah Whitehead, and as such shall not be copied in any form, electronic or otherwise, distributed in any way to any third party, published, or re-sold, with no exceptions. Students or visitors are not permitted to record any part of any courses or events.

8.2 Learn To Talk Dog Ltd reserves the right to record, film or photograph at events and courses and use the material in subsequent events or courses or form marketing purposes. Students who wish not to be included in such recordings should express this prior to the start of the event or course.

8.3 No other recordings – audio or visual, are permitted at any event, conference, seminar, or Masterclass. We reserve the right to ask you to leave the event if you are found to be recording. Please do not cause embarrassment by contravening this. 

Learn To Talk Dog Ltd and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. Learn To Talk Dog Ltd may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve Learn To Talk Dog Ltd of its obligations under this Agreement or any applicable Specification Document.

The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of Learn To Talk Dog Ltd.

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at anytime subsequently to enforce all Terms and Conditions of this Agreement.

Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

This Agreement shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site or included in course materials or resources (collectively, “Content”), including but not limited to the design, selection, arrangement, and coordination of such Content is owned or licensed by or to Learn To Talk Dog Ltd, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms & Conditions, no part of the Site and no Content may be reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without Learn To Talk Dog Ltd prior express written consent. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, rights of publicity or trademarks with respect to any of the Content, and Learn To Talk Dog Ltd reserves all rights not expressly granted hereunder. Learn To Talk Dog Ltd expressly disclaims all responsibility and liability for uses by you of any Content obtained on or in connection with the Site.

17. REGISTRATION; CUSTOMER ACCOUNTS; USE OF SITE Certain services offered on or through the Site require you to first open an Account. You are responsible for maintaining the confidentiality of your Account information, including your password, and for all activity that occurs under your account. You agree to notify Learn To Talk Dog Ltd immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Learn To Talk Dog Ltd or any other user of the Site due to someone else using your password or customer account. You may not use anyone else’s password or customer account at any time. You may not attempt to gain unauthorized access to the Site. Should you attempt to do so, assist others in making such attempts, or distributing instructions, software or tools for that purpose, then your customer account will be terminated. You agree to provide us with accurate, current and complete information about yourself and your billing information as prompted by the registration process. You may update any of your account information by logging in and selecting the appropriate link. You may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any of the systems or networks comprising or connected to the Site.

You also agree that Learn To Talk Dog Ltd may, in its sole discretion and without prior notice to you, terminate your access to the Site and your Account for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or assistance to others’ attempting to do so, (2) overcoming software security features limiting use of or protecting any Content, (3) discontinuance or material modification of the Site or any service offered on or through the Site, (4) violations of these Terms & Conditions, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. You agree that Learn To Talk Dog Ltd will not be liable to you or to any third party for termination of your access to the Site.

While Learn To Talk Dog Ltd takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL Learn To Talk Dog Ltd BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY’S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER NET EXPOSURE, INC WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

By establishing an Account with us, and each time you make a purchase through our Site, you grant permission for Learn To Talk Dog Ltd to contact you at your e-mail address. To stop receiving our marketing emails, send an e-mail to us at or simply unsubscribe.

Learn To Talk Dog Ltd is not responsible for the contents or reliability of any other websites to which we provide a link. We cannot guarantee that these links will work at all times and have no control over the availability of the linked pages.

Learn To Talk Dog Ltd, Registered Company in the UK: 09255448